Last Revised: October 2021
Traksolution Belize Ltd. (“Traksolution”) makes driving easier, safer and less expensive by providing tools to connect you with your vehicle, diagnose repair problems, improve your driving and connect with co-workers, family and friends. In order to provide these valuable services, Traksolution collects information about you, your car and driving habits and uses this information to identify ways that you can save on car repairs, insurance and other similar services.
Our commitment to user privacy is summarized by the following Privacy Principles:
We treat your personal data as private and confidential.
We do not share your personal information for marketing purposes unless you expressly agree.
We use industry standard safeguards to protect your personal information.
Information You Submit
You may choose to provide us with personal information through the Services, like:
• Contact information, such as your name, address, telephone number and email address.
• Information obtained to log in to Traksolution support on the site, such as your public profile (name, profile picture, age range, gender, language, country and other public information).
• Vehicle information, such as your VIN number, that may be associated with you.
• Personal information in communications and other content you submit or share, such as photographs and video clips.
• Information about activities and purchases related to your vehicle such as service performed, battery replacement, mileage or other data points relevant to the maintenance of the vehicle.
Information We Collect by Automated Means With the App
If you use the app, we may collect the following information by automated means:
• The geolocation of your mobile device over time, and information that may be inferred from it, such as your driving speed at a particular time.
• The type of device you use and its operating system.
• Identification details of your device (e.g., unique device identifier).
• IP address.
• Information about your use of the app.
• Information collected in conjunction with the Key, as described below.
Information We Collect by Automated Means With the Key
When you install the Key and use it in conjunction with the app, we may collect details about your vehicle’s use, operation, performance and maintenance status, such as:
• Braking and acceleration metrics
• Engine start/stop and idle times
• Battery voltage levels
• Diagnostic codes as reported by the vehicle
• Engine pre-check results
• Other codes related to the operation and performance, specific to the make/model of the vehicle
• The geolocation of the Key
De-Identified and Non-Personally Identifiable Information
We may de-identify personal information, including information about your driving habits, that we have collected from you through the site, app or Key and combine it with de-identified information about other users, information from third parties, and/or publicly available information.
Information We Collect by Automated Means On Our Site
Like most websites, we use technologies to automatically collect information about your use of the our site and the equipment that you use to access our site.
Customized Offers and Your Choices
Data gathered from the usage of our app and/or the Key may be used to identify discounts tailored to your needs and interests. And we may use this data to tell you about a special offer, such as a discount on car repairs or insurance. If you do not wish to receive such offers, you can tell us by sending us an email@example.com
In some cases, an offer may require you to share more information with a third party such as your personal information, your car data or driving data. If so, we let you know exactly what is requested so you may authorize us to share that data. It’s up to you, in each case and we only share this data with our partners for marketing purposes if you agree.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present our site and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our site or any products or services we offer or provide through it.
To allow you to participate in interactive features on our site.
For offers or purposes with your consent.
We may use your information to contact you about our own and third parties’ goods, services, and special offers and some may be tailored to your needs and interests,
such as discounts on car repairs or insurance. In some cases, an offer may require you to share more information with a third party such as your personal information, your car data or driving data. If so, we let you know exactly what is requested so you may authorize us to share that data. It’s up to you, in each case and we only share this data with our partners for marketing purposes if you agree.
Disclosure of Information and Your Choices
This section describes the information that is shared internally at Traksolution and with third parties and the choices that you have to prevent such sharing.
Service Providers: Traksolution may share your information, including some personal information, with third parties who perform services on our behalf, including credit-card and billing, survey administration, technical or customer support, shipping, and provision of email and data analytics. These third parties are contractually required or bound by law to protect your information and only are permitted use such information in accordance with our agreements with them. Traksolution cannot provide the Services without this support. If you do not wish to have data shared with these third parties, you should not use the Service.
Third Party Partners: Traksolution may share your personal information, including driving habits, with our third-party partners only if you agree to the sharing of such data. For instance, Traksolution may share certain selective data about you, your driving habits or information about your car so that you can receive valuable discounts or offers from insurance companies or car repair/maintenance companies. In some instances, our partner may request additional information from you. You will always be presented with the details of any request and the information only will be shared if you agree. If you do not wish to receive such offers, you can tell us by sending us an firstname.lastname@example.org
Family or Friends: With your approval, we may share profile information and information about your geolocation and driving habits with members of groups you create or join. You decide whether this information is shared and with whom. If you do not wish to share profile information or information about your geolocation and driving habits, you can tell us by sending us an email to email@example.com
Groups: If you have joined a group, the group creator may add new members and may change whether you share location information with other members after you have joined the group. It is your responsibility to monitor these activities. The group creator controls the sharing. If you do not want such sharing to occur, you should communicate with the group creator.
Third Party Vendors or Partners – De-Identified Information: Traksolution may share de-identified and other non-personal information with third parties for purposes of analytics, marketing and other uses. This information is not intended to identify you personally. If you do not wish to have this information shared, you should not use the Service.
Law Enforcement, Protection of Traksolution and Others: We may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order or subpoena; (ii) in response to legal requests by government agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity. If you do not wish to have your information disclosed in these situations, you should not use the Service.
Business Transfers: Your information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, your information also may be transferred as a business asset. If Traksolution is involved in a transition of service to another provider, merger, acquisition, or sale of all or a portion of its assets, you will be notified in advance via email and/or a conspicuous notice on our site or in the app, which will include any choices you may have concerning your Information.
Additional Controls You Have
Phone-based Location Data: You may choose to turn off phone location data collection either within the App or within your phone’s Location Services settings. This may disable any features that use this data, such as location sharing, but other capabilities will still be available such as vehicle diagnostic alerts.
Car Location Data: You can disable the collection of car location data by unplugging the Key from the car. Expectedly, this disables all car-related capabilities within the Service but can be resumed seamlessly when you choose to reconnect the Key. Finally, you always have the option of canceling the Service at which point your Key ceases to collect data and any existing personal data is removed from the system.
Diagnostics & Driving Metrics: Diagnostics codes and driving data are collected as long as the Key is connected and active. But this information is only shared explicitly by the user, either with their social network, such as sharing details about a trip taken, or with a merchant who may request data in order to present an offer – see Disclosure of Information and Your Choices above.
Your Traksolution Profile: Where applicable, you may amend your preferences regarding how we communicate with you by updating your profile or settings within your Traksolution authenticated account or contacting us as described in How to Contact Us. You also may use settings pages within your Traksolution authenticated account to modify certain preferences regarding the collection of data (such as geolocation) and the sharing of certain data. You may unsubscribe from marketing-oriented emails by clicking on the “unsubscribe” link in emails you receive from Traksolution.
Interest-Based Advertising and Your Choices
Data about your activities online is being collected on our site for use in providing advertising tailored to your individual interests. You may choose whether to have your information collected for that purpose. We provide additional details and explain how to exercise choice.
Links to Other Websites and Applications
This site and app contain links to other websites and applications for your convenience and information. These websites and applications may be operated by companies not affiliated with us. Linked websites and applications, including those operated by Traksolution, may have their own privacy notices, which we strongly recommend you review if you visit them or use them. We are not responsible for the content of any websites or applications that we do not control, nor are we responsible for any use of those websites or applications or the privacy practices of those websites or applications.
We have implemented measures designed to protect your information from accidental loss and unauthorized access and disclosure. You should be aware, however, that Traksolution has no control over the security of other websites or applications that you might visit or use even when a link to those websites or applications is available in or through the Service. If you share your computer or wireless device or use a computer or wireless device that is accessed by the general public, remember to sign off and close the app and/or web browser when you have finished your session. This will help to ensure that others cannot access your information.
We want you to feel confident using the Service. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your information or other communications always will remain secure. In the event of a breach of the confidentiality or security of your personal information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address we have on record for you. You should also take care with how you handle and disclose your personal information.
Users from Outside Belize
How to Contact Us
Traksolution Belize Ltd.
No 12. 3rd Street, Belize City
Belize, Central America
+501-610-0644 or +501-610-2512